How we collect, use and protect your personal data
Trip Triangles Tours and Travels
Trip Triangles Tours and Travels ("Business", "we", "our" or "us"), a sole proprietorship owned and operated by Mr. Swapnil Ashok Adhao, is committed to protecting the privacy and personal data of its Customer(s).
This Privacy Policy explains how the Business collects, receives, records, stores, uses, processes, discloses, retains and safeguards Personal Data when Customers interact with the Business through its Website, telephone, WhatsApp, email, social media platforms, Google Business Profile, online forms or any other communication channel.
The Business recognises the importance of protecting Personal Data and endeavours to process such information responsibly, lawfully and transparently in accordance with applicable laws.
This Privacy Policy applies to all Personal Data collected by the Business in connection with:
This Privacy Policy applies to:
By accessing the Website, requesting quotations, making a Booking, communicating with the Business, making payment or otherwise using the Services, the Customer acknowledges having had an opportunity to read this Privacy Policy and consents to the collection and processing of Personal Data in accordance with this Privacy Policy and applicable law.
Where consent is required under applicable law, such consent may be obtained electronically, verbally, through written communication, by WhatsApp confirmation, by website submission or through any other legally recognised means.
This Privacy Policy shall be governed by the laws of India including the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000 (to the extent applicable), and other applicable laws governing the processing of Personal Data.
Unless the context otherwise requires:
Depending upon the nature of the Services requested, the Business may collect the following categories of Personal Data:
The Business may collect information relating to payments including:
Note: The Business does not intentionally collect or store complete debit card, credit card or internet banking credentials.
The Business may retain communications exchanged through:
When Customers visit the Website, certain technical information may automatically be collected including:
The Business collects Personal Data directly and indirectly.
Customers may voluntarily provide Personal Data while:
The Business may receive Personal Data from:
The Website may automatically collect technical information using cookies, server logs, and analytics tools.
The Business processes Personal Data only for legitimate business purposes including:
Where required under applicable law, the Business shall obtain the Customer's consent before processing Personal Data. Consent may be obtained:
Customers may withdraw their consent at any time by contacting the Business using the contact details provided in this Privacy Policy.
The Customer represents that all Personal Data provided to the Business is accurate, complete and up to date. The Customer shall promptly notify the Business of any changes.
The Business treats Personal Data as confidential. However, Personal Data may be disclosed where reasonably necessary.
| Recipient Category | Purpose of Disclosure |
|---|---|
| Transport Operators & Drivers | For the purpose of performing and coordinating the Booking. |
| Payment Service Providers | Sharing payment info with banks, UPI providers, and gateways to process transactions. |
| Professional Advisors | Disclosing limited, necessary data to accountants, auditors, advocates, tax consultants, insurance advisors, and IT service providers. |
| Government Authorities | Disclosing data where required by law, court orders, law enforcement, or regulatory bodies. |
| Business Successors | Transferring info to a successor entity in the event of a sale, succession, merger, or restructuring. |
The Business does not sell, rent or commercially trade Customers' Personal Data to third parties for independent marketing purposes.
The Business shall retain Personal Data only for as long as is reasonably necessary to fulfil the purposes for which such data was collected or as otherwise required under applicable law.
Personal Data may be retained for purposes including maintaining Booking records, accounting, taxation, GST compliance, invoice issuance, customer support, dispute resolution, contract enforcement, insurance claims, legal proceedings, and statutory compliance.
Where Personal Data is no longer required for the purposes stated in this Privacy Policy and no legal obligation requires its continued retention, the Business shall take reasonable steps to securely delete, anonymise or permanently destroy such data.
The Customer acknowledges that deleted information may continue to exist for a limited period in encrypted backups, disaster recovery systems or archived business records until such backups are routinely overwritten.
Notwithstanding any other provision of this Privacy Policy, the Business may retain Personal Data where required for ongoing investigations, pending litigation, compliance with court orders, governmental directions, regulatory proceedings, or enforcement of legal rights.
The Business recognises the importance of safeguarding Personal Data and shall implement reasonable administrative, organisational and technical measures to protect such information from accidental or unlawful destruction, loss, alteration, unauthorised disclosure or unauthorised access.
Depending upon the nature of the information processed, the Business may implement security measures including:
While the Business adopts reasonable security measures, the Customer acknowledges that transmission of information over the internet or through electronic communication channels can never be completely secure. Accordingly, the Business cannot guarantee absolute security of any Personal Data transmitted electronically.
Customers are responsible for:
The Website may use cookies (small text files stored on your device) and similar technologies to improve functionality, analyse visitor behaviour, and enhance user experience. The Website may use:
Note: The Business does not knowingly use cookies for unlawful profiling or behavioural advertising.
The Website may utilise Google Analytics or similar website analytics services for measuring website traffic, visitor behaviour, and performance. Such services may collect:
This information is generally aggregated and used solely for improving the Website and Services.
Most internet browsers permit Customers to refuse, delete or manage cookies through browser settings. Disabling certain cookies may affect the functionality of the Website.
Certain third-party services integrated with the Website may independently place cookies in accordance with their respective privacy policies. The Business does not control such third-party technologies.
Subject to applicable law, Customers may exercise the following rights in relation to their Personal Data:
The rights set out above shall remain subject to statutory obligations, contractual obligations, legal proceedings, governmental directions, and exemptions available under applicable law.
The Website may contain links to third-party websites including payment gateways, social media platforms, travel partners and governmental websites. Each website operates independently, and the Business is not responsible for their privacy practices, content, security, or terms of use.
Payments processed through third-party payment gateways shall be governed by the privacy policies and terms of those payment service providers.
Reminder: The Business does not store complete debit card, credit card or internet banking credentials.
The Services are intended to be booked by adults who are legally competent to enter into contracts under applicable law.
The Business understands that Bookings may include minor passengers travelling with parents, guardians or authorised adults. In such cases, only such Personal Data as is reasonably necessary for providing the Services shall be processed.
The Business does not knowingly collect Personal Data directly from children without appropriate authorization. If the Business becomes aware that Personal Data relating to a child has been collected contrary to applicable law, it shall take reasonable steps to delete such information unless retention is required by law.
The Business may periodically send promotional messages, travel offers, festive discounts, referral programmes, or service updates through WhatsApp, SMS, email, telephone calls, and other electronic communication channels in accordance with applicable law.
Customers may opt out of receiving promotional communications at any time by:
Notwithstanding marketing preferences, the Business may continue to send communications necessary for Booking confirmations, Driver allocation, Vehicle details, payment reminders, invoices, refunds, support, or legal notices.
The Business primarily stores and processes Personal Data within India. However, certain technology providers, cloud hosting providers, email service providers, analytics providers or communication platforms engaged by the Business may process or store information outside India.
Where this occurs, the Business shall endeavour to ensure processing is carried out subject to reasonable contractual or technical safeguards.
The Business reserves the right to amend, modify, update or replace this Privacy Policy from time to time to reflect changes in law, regulatory requirements, operational practices, or technological developments.
Updated versions shall be published on the Website together with the revised "Last Updated" date. Continued use of the Website or Services constitutes acknowledgement of the revised policy.
For any questions relating to this Privacy Policy or the processing of Personal Data, Customers may contact the Business through:
For complaints relating to the processing of Personal Data or this Privacy Policy, Customers may contact the Grievance Officer using the contact details published on the Website. The Business may designate or change the Grievance Officer from time to time without prior notice.
Complaints may be submitted through email, WhatsApp, telephone, or registered post. Customers should provide sufficient information to enable a thorough investigation. The Business shall endeavour to acknowledge and resolve complaints within a reasonable period.
Nothing contained in this Privacy Policy shall prejudice any statutory right available to a Customer under the Digital Personal Data Protection Act, 2023 or any other applicable law.
This Privacy Policy constitutes the entire privacy policy of the Business relating to the collection, processing and protection of Personal Data and shall be read together with the General Terms and Conditions of Service, the Cancellation and Refund Policy, and any Cookie Policy published by the Business from time to time, where applicable.
If any provision of this Privacy Policy is held by a court to be invalid, illegal or unenforceable, the remaining provisions shall continue in full force and effect. Failure by the Business to enforce any provision shall not constitute a waiver of its rights.
The Business may assign or transfer its rights and obligations under this policy in connection with a sale, restructuring, or transfer of business. Headings are inserted for convenience only and do not affect interpretation.
In the event of any inconsistency between this Privacy Policy and applicable law, the applicable law shall prevail. Nothing contained in this Privacy Policy shall create any liability on the part of the Business beyond that expressly provided under applicable law or the General Terms and Conditions of Service.
This Privacy Policy shall be governed by and construed in accordance with the laws of India. Subject to applicable law, the courts at Pune, Maharashtra shall have exclusive jurisdiction over disputes arising out of or relating to this Privacy Policy.